Privacy Policy

1. About This Policy

This Privacy Policy describes how Concordia ("we", "us", or "our"), located at 117 Rama IV Road, Khlong Toei, Bangkok 10110, Thailand, handles personal information provided to us through our website and in connection with our educational programmes. By using our website or enrolling in one of our programmes, you acknowledge that you have read and understood this policy.

This policy applies to all information collected through our website at concordiap.cyou, as well as through correspondence, registration forms, and participation in our sessions.

2. Information We Collect

We collect only the information needed to operate our educational programmes and respond to enquiries. This may include:

• Your name and contact details (email address, phone number)
• Information submitted through our website contact form or programme registration
• Records of correspondence between you and Concordia
• Technical data such as browser type and pages visited, collected anonymously through standard server logs

We do not collect sensitive personal information beyond what is necessary for programme administration.

3. How We Use Your Information

The information you provide is used solely for the following purposes:

• Responding to your enquiries and registration requests
• Administering and delivering our family communication education programmes
• Sending relevant updates about sessions, schedules, or materials you have enrolled in
• Improving the quality and accessibility of our educational content
• Complying with applicable Thai law and regulations

We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.

4. Legal Basis for Processing

We process your personal information on the following grounds:

• Consent — where you have actively provided information to us through our website or registration forms
• Legitimate interests — for internal administration, programme management, and communication with participants
• Legal obligation — where required to comply with applicable Thai legislation

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. Information may be shared only in the following limited circumstances:

• With trusted service providers who assist us in operating our website or administering our programmes, under strict confidentiality obligations
• Where required by Thai law, court order, or lawful authority
• With your explicit consent for a specific purpose

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Programme records may be retained for a reasonable period after the conclusion of a session to address any follow-up enquiries. Contact form submissions are retained for correspondence purposes and reviewed periodically for deletion.

7. Security of Your Information

We take reasonable technical and organisational measures to protect the personal information we hold. This includes access controls, secure email practices, and regular review of our data handling procedures. While we strive to protect your information, no method of transmission over the internet is entirely secure, and we cannot provide absolute guarantees.

8. Cookies and Tracking

Our website may use cookies — small text files stored on your device — to help the site function properly and to understand how visitors use the site. We use cookies only for analytical and operational purposes. You may adjust your browser settings to decline cookies, though this may affect some website functionality. For full details, please see our Cookie Policy.

9. Your Rights

You have the right to:

• Access a copy of the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information, subject to legal obligations
• Withdraw consent where processing is based on consent
• Object to processing for legitimate interest grounds

To exercise any of these rights, please contact us at [email protected] or by calling +66 2 745 1839. We will respond within a reasonable period and in accordance with applicable law.

10. Third-Party Links

Our website may contain links to external resources or third-party sites for convenience. We have no responsibility for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

11. Children's Privacy

Our website and programmes are directed at adults. We do not knowingly collect personal information from individuals under the age of 18 without the consent of a parent or guardian. If you believe a minor has provided information to us, please contact us so that we may address this appropriately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website following any updates constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your information, please reach out to us: